FAQ

The answers, in plain type

Ten questions we get asked most, answered without hedging. If the answer is that we are the wrong shop for the job, that is what it says.

Screen print from 12

Digital from 1

Turnaround 2 to 3 weeks, including shipping

Free shipping over $250

An open binder of plain fabric swatches on a steel desk

Ordering

Minimums, pricing and turnaround

What is the minimum order?

12 pieces per design for screen printing. Embroidery, DTF and DTG carry no minimum at all — a single garment is a normal order, it just costs more per piece than fifty would.

How long does it take?

2 to 3 weeks, including shipping, measured from mockup approval rather than from when you first got in touch. Production time is quoted separately from transit, and UPS 2nd Day Air and Next Day Air are available when the date will not move.

How is a quote priced?

Garments, decoration and freight come back as three separate lines rather than one number. That is deliberate — it is the only way to see what the decoration actually costs, and the only way to cut the right thing if the total is wrong.

Do you charge for a sample?

Samples are quoted per garment, and the cost comes back to you against the order: 50% credited on orders of 100 to 249 units, and 100% credited on 250 units or more.

What does shipping cost?

Free over $250. Below that it is charged at the service you pick at checkout. We ship nationwide with tracking on every box, and internationally with UPS and USPS.

Artwork & decoration

Files, methods and what lasts

What file should I send?

Vector (AI, EPS, PDF) separates cleanest for screen print. Raster works at 300 DPI scaled to final print size on a transparent background — PNG is preferred for DTF and DTG. Max print size is 15 × 18 inches.

Which method will last longest?

Embroidery, on anything laundered weekly — it is thread, so there is nothing on the surface to crack or lift. After that, a cured screen print. A heat transfer is bonded to the surface and will show wear first. Tell us the wash regime and we will pick for you.

Do you sell ANSI-rated hi-vis?

Not from our own catalog. What we stock are high-visibility styles, which is not the same as a certified garment, and we will not describe them as if it were. If your site requires a certified ANSI Class 2 or Class 3 garment, buy it to that spec and send it to us to decorate.

Can I supply my own garments?

Yes. Send a spec sheet first so we can confirm the fabric takes our inks or our needles, and include 2–3% spoilage. We do not cover replacement cost on customer-supplied garments.

Can every garment carry a different name?

Yes, on DTF, which has no per-name setup — one name costs the same to prepare as fifty. Send the name and number list alongside the size run and the order comes back sorted per person.

Still not answered?

Send the question with the garment and the quantity. If we are the wrong shop for the job we will say so rather than quote it.